Refund Policy
Last updated: October 11, 2026
Our products are digital downloads, so we handle refunds case by case. We want you to have a tool that works.
When you can get a refund
- The product doesn't work on a system listed in its requirements, and we can't fix it together.
- You were charged twice for the same order.
Email us within 14 days of your purchase. Include your order email, your Premiere Pro version, your operating system and a short description of the problem (a screenshot helps).
What happens next
We'll reply within 2 business days and first try to solve the problem. If we can't, we'll refund the full amount to the card you paid with and deactivate the license key.
When we can't refund
- More than 14 days have passed since purchase.
- Your system isn't listed in the product's requirements (for example, a different operating system or an older Premiere Pro version).
- You changed your mind after downloading and activating the product.